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ABOUT INCHCAPE NORWICH.

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Mark Ames

Head of Business

Noel Howes

General Sales Manager

Daryl Long

Used Car Sales Manager

Mark Small

Aftersales Manager

Emily Adcock

Local Business Development Manager

Simon Parkinson

Transaction Manager

Andy Waterfield

Transaction Manager

Chris Mayes

Sales Executive

Jason Westgate

Sales Executive

Will Smith

Sales Executive

Gavin O'Grady

Sales Executive

Christina Drabble

Sales Executive

James Richardson

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great service and communication

Service

All of my requirements were met at a reasonable cost, the staff were excellent and I believe I recieved a high standard of service.

Service

Staff were efficient and professional with a friendly touch . Gave me the hire car with no fuss . A big improvement on my previous experience under coopers , well done .

Service

The problem was identified and fixed in a day!

Service

I am always pleased with the service I get

Service

I was given a time to arrive, not kept waiting, cleaning procedures were very good and the car was ready quicker than I had hoped.

Service

Spot on

Service

The work was finished as told it would be and was informed during the service any extras needed. Which was all completed when car was collected.

Service

Same good service as always

Service

Friendly staff

Service

Professional and courteous as always.

Service

Service done quickly, communication excellent, quick to collect when complete.

Service

The staff team and quality of service.

Service

Everything dealt with satisfactorily.

Service

Was not expecting vehicle to be valeted and health checked. Fabulous service and fabulous courtesy car.

Service

The COVID security was good: your receptionists were excellent and the work was completed on time.

Service

Super customer service from Kyle who even helped me get my pushchair and new born baby into the curtesy car and then back into my car at the end of the day! Above and beyond helpful.

Service

Top service

Service

Friendly staff who explain every step.

Service

As before helpful and informative

Service

Car was serviced and cleaned. I now feel confident in its performance.

Service

My problem was solved

Service

Good service

Service

Service 1st class

Service

staff very helpful also had free valet

Service

Quite happy overall.

Service

no problem

Service

The sales person did as she said and we were fully satisfied with the procedure.

Service

Great service

Service

I had the problem on a Sunday called into the centre and was given clear advice on what I needed to do.All staff I have dealt with were professional and also seemed to care about my problem and wanted to help.

Service

Simple and clear, did what I asked and no up selling of parts which didn't really need replacing which has happened in the past.

Service

A fairly smooth service visit

Service

Car dropped of early hrs .. communicated with service dept by phone during the day..payment taken over the phone ...car ready for collection all serviced ..plus extra part replaced...all very easy and very professional ..

Service

Service and mot carried out to a high standard.

Service

No complaints, very high quality of service

Service

Always a pleasure couldn't ask for better service especially from my service advisor Georgie Smith - credit to the business

Service

Staff kept me informed throughout the process.

Service

Car was Mot'd and ready in good time. Needed new tyres and we were kept up to date with what was happening. Car was ready in good time also.

Service

It was good. I felt well looked after and know that my bmw was in good hands

Service

Good service

Service

They found a dangerous fault with both rear tyres which I rectified.

Service

My issue was handheld from start to finish and I was kept updated consistently over the week period that my car was with the team. Special call out to Chris Yeomans who went above and beyond with the excellent customer service he delivered.

Service

Over and above on the service provided

Service

Always very well looked after by everyone here, they look after all 3 BMWs very well.

Service

Great people, lovely team

Service

No courtesy cars available for at least a month but other than that a very good service.

Service

Only charged me for full works carried out, even though I selected the wrong options when booking. Didn't charge me for investigation on an issue that couldn't be identified in the end.

Service

Very smooth and timely

Service

Can't fault them

Service

Staff are wonderful

Service

could not have been a better!

Service

Very good service and I was well looked after.

Service

Very pleased with overall experience

Service

Booked in quickly and problem diagnosed and then work carried out to fix it all very professional

Service

All members of the service team that i came into contact with were friendly knowledgeable and efficient. A good experience.

Service

Excellent customer experience from the moment you arrive, appreciated the inspection video and enails regarding work carried out, time of appointment etc.

Service

As I was completely satisfied.

Service

Clare has been my service adviser a few times now and she is always friendly, efficient and utterly brilliant, can not fault the service.

Service

Very happy with the work done on my car. The staff looked after me very well.

Service

Looked after very well, customer service Claire, couldn't have been more helpful

Service

The included health check video is a nice idea and it was appreciated tha5 the car was washed. Louise was very good at communicating the progress of the work and answering a couple of extra questions too.

Service

Work carried out on time.

Service

They done it very well,

Service

Quick and efficient

Service

Everything went very well and the staff were very helpful.

Service

Friendly staff.

Service

Excellent Service as always

Service

BECAUSE THEY GIVE MY VEHICLE A FULL SERVICE GAVE IT AN OIL CHANGE AND REPLACED TYRES AS THEY WERE WORN AND BRAKE PADS AS THEY WERE WORN AND THE CAR FEELS AS NEW AGAIN AND I KNOW ITS 100% SAFE I WAS ALSO SENT A LIVE VIEW TO MY PHONE EXCELLENT THANKYOU

Service

All work completed as promised.

Service

Service was efficient and fast, also offered at a better price than the dealership I bought the car from

Service

It worked as expected

Service

Been to inchcape norwich few times now and service received from staff was first class.

Service

i was pleased with the service

Service

Always friendly and welcoming

Service

Excellent service fm start to finish

Service

Service what is expected- people even better

Service

Quickly to resolve issues and kept me fully up to date at all times

Service

Work completed on time and without complication

Service

I was kept informed at all times of what action was being taken

Service

Good service rep, timely communication and helpful

Service

Took the time they said it would

Service

Couldn't fault the process

Service

Louise kept me updated about everything and the car was ready slightly early.

Service

Claire and the team went above and beyond regarding our services and as always Gavin from the motability is second to none , first class service Thank you

Service

Efficient, courteous staff and competent technicians who care for your vehicle.

Service

First class customer service

Service

The dealer is helpful, friendly and efficient. No complaints whatsoever.

Service

The video of the car health check is an excellent idea and the report from it very thorough.

Service

A bit of confusion at booking but happy with the standard of service.

Service

No glitches, problem-free

Service

Kept me informed,

Service

Work completed in good time and to great standard.

Service

Very good levels of service. I was dealt with promptly and efficiently. There was a slight mixup over the courtesy car, but another was quickly sourced.

Service

Offered an extra service which want actually available at Norwich.

Service

Resolved the problem I had with the Bluetooth connection

Service

Total professionalism

Service

Happy with the work and service

Service

Welcoming and professional

Service

Job done.

Service

Excellent service

Service

Couldn't ask for any more. Great staff a credit to the brand

Service

Did exactly what they said they were going to do

Service

Always very efficient, very happy with device, I live 60 mile away and always come up to Norwich, that's telling you something

Service

Very efficient, courteous and helpful staff.

Service

Very professional

Service

Great service and work carried out as requested.

Service

Easy check in and staff kept me aware of what was happening. Knowledgeable staff.

Service

The whole process was painless for me

Service

Kept me informed, on time, efficient

Service

Clear information, really helpful service and kept updated on progress until my car was ready to pick up

Sales

Very satisfied with experience of purchase and delivery of new car from bmw centre norwich was always informed of progress about the car being shipped and time of delivery .

Sales

As above brilliant from start to finish, and I don't feel left on my own as Nathan said if I needed any questions answered or if I needed showing anything again to just call or make an appointment

Sales

Kept up to date on delivery by phone

Sales

This house and was very accommodating and worked my tight deadlines efficiently

Sales

Attention to detail, expertise, knowledge and overall consideration.

Sales

I experienced a seamless service which covered all aspects of the transaction in great depth.

Sales

As above and in general Cooper BMW Norwich has always provided good service to me.

Sales

Everyone was polite and punctual, there wasn't much waiting around.

Sales

no complaints, good of Jake to take the time and run through all the features on our X3

Sales

Easy transaction no pressure

Sales

Excellent experience from the first contact to the actual picking up of the new car. We had a certain set of criteria that we needed meeting and your sales representative met and surpassed them.

Sales

Went out of their way to give me a good deal. I was disappointed when BMW informed my garage that I would have to remove Harman Kardon from my original order due to chip shortages but they found me another car with everything I wanted.

Sales

Sales rep and the rest of the team were through, professional and friendly.

Sales

Friendly staff . Good experience

Sales

We found a great deal, car was delivered in a timely manner & the handover was brilliant with James

Sales

The whole process was very efficient. BWM in Norwich sales staff were knowledgeable and very helpful. Highly recommended.

Sales

James and Will were very helpful all the way throughout and made the whole transaction seem effortless. Really professional outfit and the communication was brilliant throughout and after the sale.

Sales

because everything worked out exactly how it was explained to me.I was informed by phone regularly.

Sales

The sales executive ( Gavin O'grady) is very knowledgeable of the product and always makes it easy to build the vehicle i want. He then continues to keep me up to date with the progress of the build and delivery progress.

Sales

Not hurried and all aspects explained . Was apprehensive as due to covid restrictions had never sat ,seen or driven the new car i purchased . Felt the salesman dealt with this situation very well and put me mind at rest very quickly.

Sales

One star deducted as Covid restrictions make it difficult to go the extra mile. E.g a cup of coffee whilst waiting would have been nice.

Sales

Andy Waterfield was so efficient as usual This being our latest of many BMW's There always seem to be a model we like

Sales

Very happy with the service & the new car

Sales

Again everyone was welcoming and made it easy for me to do business with BMW. Nothing was too much and no question deemed silly

Sales

Very satisfied

Sales

Inchcape Norwich provided me with a first class experience from sourcing to hand over of my BMW

Sales

Enjoyed the handover and the obvious delight our salesman took in explaining the features of our car

Sales

Gavin Grady salesmen has been brilliant ,kept me updated from start to finish . Knows his stuff , always at the end of the phone if I had any questions.

Sales

The organisation and the good contact meant I was kept upto date at all times.

Sales

Friendly, professional service