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ABOUT INCHCAPE NORWICH.

Find out more about what we do and our team.

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Mark Ames

Head of Business

Noel Howes

General Sales Manager

Daryl Long

Used Car Sales Manager

Mark Small

Aftersales Manager

Emily Adcock

Local Business Development Manager

Simon Parkinson

Transaction Manager

Andy Waterfield

Transaction Manager

Chris Mayes

Sales Executive

Jason Westgate

Sales Executive

Will Smith

Sales Executive

Gavin O'Grady

Sales Executive

Christina Drabble

Sales Executive

James Richardson

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Can't fault them

Service

Staff are wonderful

Service

Very good service and I was well looked after.

Service

Very pleased with overall experience

Service

could not have been a better!

Service

Booked in quickly and problem diagnosed and then work carried out to fix it all very professional

Service

Excellent customer experience from the moment you arrive, appreciated the inspection video and enails regarding work carried out, time of appointment etc.

Service

Very happy with the work done on my car. The staff looked after me very well.

Service

Clare has been my service adviser a few times now and she is always friendly, efficient and utterly brilliant, can not fault the service.

Service

All members of the service team that i came into contact with were friendly knowledgeable and efficient. A good experience.

Service

As I was completely satisfied.

Service

Looked after very well, customer service Claire, couldn't have been more helpful

Service

Work carried out on time.

Service

The included health check video is a nice idea and it was appreciated tha5 the car was washed. Louise was very good at communicating the progress of the work and answering a couple of extra questions too.

Service

They done it very well,

Service

Quick and efficient

Service

Everything went very well and the staff were very helpful.

Service

Friendly staff.

Service

Excellent Service as always

Service

BECAUSE THEY GIVE MY VEHICLE A FULL SERVICE GAVE IT AN OIL CHANGE AND REPLACED TYRES AS THEY WERE WORN AND BRAKE PADS AS THEY WERE WORN AND THE CAR FEELS AS NEW AGAIN AND I KNOW ITS 100% SAFE I WAS ALSO SENT A LIVE VIEW TO MY PHONE EXCELLENT THANKYOU

Service

Service was efficient and fast, also offered at a better price than the dealership I bought the car from

Service

All work completed as promised.

Service

It worked as expected

Service

i was pleased with the service

Service

Been to inchcape norwich few times now and service received from staff was first class.

Service

Always friendly and welcoming

Service

Excellent service fm start to finish

Service

Quickly to resolve issues and kept me fully up to date at all times

Service

Service what is expected- people even better

Service

Work completed on time and without complication

Service

I was kept informed at all times of what action was being taken

Service

Claire and the team went above and beyond regarding our services and as always Gavin from the motability is second to none , first class service Thank you

Service

Louise kept me updated about everything and the car was ready slightly early.

Service

Efficient, courteous staff and competent technicians who care for your vehicle.

Service

Took the time they said it would

Service

Good service rep, timely communication and helpful

Service

First class customer service

Service

Couldn't fault the process

Service

The dealer is helpful, friendly and efficient. No complaints whatsoever.

Service

The video of the car health check is an excellent idea and the report from it very thorough.

Service

Work completed in good time and to great standard.

Service

No glitches, problem-free

Service

Kept me informed,

Service

A bit of confusion at booking but happy with the standard of service.

Service

Offered an extra service which want actually available at Norwich.

Service

Very good levels of service. I was dealt with promptly and efficiently. There was a slight mixup over the courtesy car, but another was quickly sourced.

Service

Resolved the problem I had with the Bluetooth connection

Service

Total professionalism

Service

Welcoming and professional

Service

Happy with the work and service

Service

Job done.

Service

Excellent service

Service

Couldn't ask for any more. Great staff a credit to the brand

Service

Did exactly what they said they were going to do

Service

Always very efficient, very happy with device, I live 60 mile away and always come up to Norwich, that's telling you something

Service

Very efficient, courteous and helpful staff.

Service

Great service and work carried out as requested.

Service

Very professional

Service

Kept me informed, on time, efficient

Service

The whole process was painless for me

Service

Easy check in and staff kept me aware of what was happening. Knowledgeable staff.

Service

Love BMW

Service

My service advisor Georgie Smith is a credit to the company. Thank you BMW Norwich for a 5 star service as always!

Service

Was turned around quickly whilst I waited

Service

All work completed to my satisfaction Eventually

Service

I love the update being sent whilst car is in service.

Service

Always go over and above to make sure the customer is happy

Service

Could not be faulted. Even under present Covid restrictions, the service staff were polite, efficient and cheerful.

Service

It was easy to book the service over the phone, and the car was ready in good time, despite the fact that extra work was required which could not have been anticipated. (Two new tyres were needed because of sidewall problems.)

Service

The staff member who I dealt with was very helpful.

Service

Was a good experience overall.

Service

Problem found and dealt with

Service

Efficient staff, very personable Able to book suitable time slot for service Process explained

Service

I'm very satisfied with my service

Service

Work done was excellent and it's a pleasure to trust my BMW again.

Service

Very efficient and good communications.

Service

Easy to deal with and the car works well after the visit.

Service

I actually liked the Covid protocols of being met in the car park when dropping off my car. I'd recommend looking how you can make similar process a part of the future

Service

Prompt, courteous efficient service as always from Kyle Clarke

Service

The personal service that Kyle gave me sorted out all of the problems I had and took personal ownership, keeping me updated and nothing was too much trouble.

Service

Kept informed and consulted over different options

Service

My car was given a courtesy inspection which was sent to me via text message. On completion of the work my car was thoroughly cleaned inside and out to a high degree; Thank you

Service

Booking and checking in was simple, even in the current unusual circumstances and the car was returned ahead of the time expected, reducing the time spent waiting in the showroom. Thank you Louise.

Service

Again polite good service.

Service

Car came back valeted as well as the service

Service

Very satisfied

Service

Straightforward

Service

Excellent hassle free experience

Service

Kept upto date on what was required and price

Service

Always happy with the services

Service

Friendly and professional service adviser.

Service

Efficient administration during lockdown

Service

Job very well done from start to finish

Service

Service went smoothly and completed on time

Service

Helpful staff and work completed satisfactorily

Service

Cannot fault

Service

The service adviser Kyle was fantastic nothing to much trouble

Service

Everything done as promised!!

Service

Wouldn't change anything. Everything was perfect. I may have only been in for a recall but now I've decided I'd be more than happy to use a BMW norwich after the service I received.

Service

I was kept informed about everything and notified when I could collect my car

Service

Kyle was excellent

Service

Progressional, friendly, efficient service.

Service

No problems

Service

Again simple and efficient

Service

Can only in for a recall check

Service

Staff friendly and very professional

Service

Everything completed correctly

Service

No issues at all.

Service

Again excellent service and everything geared up to give you hassle free motoring

Service

Did what they said on time and to budget.

Service

Very good communications with how the work was progressing

Service

Polite and professional staff. Service carried out quickly and efficiently.

Service

How quick everything was done.

Service

Car cleaned even after just a tyre change. Little things like this go a long way

Service

Good experience, but expensive ??

Service

Confident the car is fit for driving

Service

Again, no problems, but a couple of things that were due to happen didn't happen, though this did not cause me any grief.

Service

James and Will were very helpful all the way throughout and made the whole transaction seem effortless. Really professional outfit and the communication was brilliant throughout and after the sale.

Sales

because everything worked out exactly how it was explained to me.I was informed by phone regularly.

Sales

The sales executive ( Gavin O'grady) is very knowledgeable of the product and always makes it easy to build the vehicle i want. He then continues to keep me up to date with the progress of the build and delivery progress.

Sales

Not hurried and all aspects explained . Was apprehensive as due to covid restrictions had never sat ,seen or driven the new car i purchased . Felt the salesman dealt with this situation very well and put me mind at rest very quickly.

Sales

One star deducted as Covid restrictions make it difficult to go the extra mile. E.g a cup of coffee whilst waiting would have been nice.

Sales

Very happy with the service & the new car

Sales

Andy Waterfield was so efficient as usual This being our latest of many BMW's There always seem to be a model we like

Sales

Again everyone was welcoming and made it easy for me to do business with BMW. Nothing was too much and no question deemed silly

Sales

Very satisfied

Sales

Inchcape Norwich provided me with a first class experience from sourcing to hand over of my BMW

Sales

Gavin Grady salesmen has been brilliant ,kept me updated from start to finish . Knows his stuff , always at the end of the phone if I had any questions.

Sales

Enjoyed the handover and the obvious delight our salesman took in explaining the features of our car

Sales

The organisation and the good contact meant I was kept upto date at all times.

Sales

Friendly, professional service

Sales

Excellent service and car shown by our Sales Advisor throughout the whole process

Sales

very satisfied with the buying experience,would of given top marks but,for the pandemic which prevented me from attending the the showroom,all proceedings carried out over the phone.

Sales

There was no hassle or problems. Everyone was professional and knew there job

Sales

Easy, well communicated processes and a good deal to boot.

Sales

updated about the progress

Sales

Very helpful and understanding BMW made me feel welcome and a happy customer

Sales

Delivery took a few days everything all went very smoothly.

Sales

Easy to deal with. Relaxed. Can't ask for anything else.

Sales

Well I'm completely satisfied

Sales

Friendly and professional service. Excellent communication

Sales

Cannot fault the team at all

Sales

Just simple and effective

Sales

It was very good. It would have be great to be able to take the car out for a test drive and drive it out of the show room but this was out of all our hands. The experience provide given the situation was great

Sales

It was always going to be a very different experience with the COVID restrictions but I feel like James made the whole process very easy and stress free.

Sales

James was very attentive throughout the process and found me a great car that fitted my budget.

Sales

Obviously given the times it was a click and collect service. James kept me well informed as to the progress of where my car was etc.

Sales

Excellent communication throughout the process

Sales

Confident in Eleanors ability to deal with any query or problem

Sales

Under current COVID guidelines we couldn't test drive or view a similar model but was spot on with choice and model spec When collecting our new car had great customer service

Sales

From the initial phone call made re purchasing a new BMW & doing a trade in, to the actual hand over was so easy & uncomplicated. I was kept informed The whole time with regards to the appraisal & money transaction. all very professional.

Sales

We still got the excellent BMW experience from Liam at handover, even though we had to do it outside because of the COVID restrictions. It was still made an exciting moment, and we were made to feel very valued!