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ABOUT INCHCAPE NORWICH.

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Mark Ames

Head of Business

Noel Howes

General Sales Manager

Daryl Long

Used Car Sales Manager

Mark Small

Aftersales Manager

Emily Adcock

Local Business Development Manager

Simon Parkinson

Transaction Manager

Andy Waterfield

Transaction Manager

Chris Mayes

Sales Executive

Jason Westgate

Sales Executive

Will Smith

Sales Executive

Gavin O'Grady

Sales Executive

Christina Drabble

Sales Executive

James Richardson

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I love the update being sent whilst car is in service.

Service

Always go over and above to make sure the customer is happy

Service

Could not be faulted. Even under present Covid restrictions, the service staff were polite, efficient and cheerful.

Service

It was easy to book the service over the phone, and the car was ready in good time, despite the fact that extra work was required which could not have been anticipated. (Two new tyres were needed because of sidewall problems.)

Service

Was a good experience overall.

Service

The staff member who I dealt with was very helpful.

Service

Efficient staff, very personable Able to book suitable time slot for service Process explained

Service

I'm very satisfied with my service

Service

Problem found and dealt with

Service

Work done was excellent and it's a pleasure to trust my BMW again.

Service

Very efficient and good communications.

Service

Easy to deal with and the car works well after the visit.

Service

I actually liked the Covid protocols of being met in the car park when dropping off my car. I'd recommend looking how you can make similar process a part of the future

Service

Prompt, courteous efficient service as always from Kyle Clarke

Service

The personal service that Kyle gave me sorted out all of the problems I had and took personal ownership, keeping me updated and nothing was too much trouble.

Service

My car was given a courtesy inspection which was sent to me via text message. On completion of the work my car was thoroughly cleaned inside and out to a high degree; Thank you

Service

Again polite good service.

Service

Kept informed and consulted over different options

Service

Booking and checking in was simple, even in the current unusual circumstances and the car was returned ahead of the time expected, reducing the time spent waiting in the showroom. Thank you Louise.

Service

Very satisfied

Service

Car came back valeted as well as the service

Service

Straightforward

Service

Excellent hassle free experience

Service

Always happy with the services

Service

Kept upto date on what was required and price

Service

Friendly and professional service adviser.

Service

Efficient administration during lockdown

Service

Job very well done from start to finish

Service

Service went smoothly and completed on time

Service

Helpful staff and work completed satisfactorily

Service

The service adviser Kyle was fantastic nothing to much trouble

Service

Cannot fault

Service

Everything done as promised!!

Service

Wouldn't change anything. Everything was perfect. I may have only been in for a recall but now I've decided I'd be more than happy to use a BMW norwich after the service I received.

Service

Kyle was excellent

Service

I was kept informed about everything and notified when I could collect my car

Service

Again simple and efficient

Service

Progressional, friendly, efficient service.

Service

No problems

Service

Can only in for a recall check

Service

Staff friendly and very professional

Service

Everything completed correctly

Service

Again excellent service and everything geared up to give you hassle free motoring

Service

No issues at all.

Service

Did what they said on time and to budget.

Service

Very good communications with how the work was progressing

Service

Polite and professional staff. Service carried out quickly and efficiently.

Service

How quick everything was done.

Service

Confident the car is fit for driving

Service

Again, no problems, but a couple of things that were due to happen didn't happen, though this did not cause me any grief.

Service

Car cleaned even after just a tyre change. Little things like this go a long way

Service

Good experience, but expensive ??

Service

We experienced no problems

Service

No problem very efficient

Service

As above

Service

Got the work done efficiently

Service

In the difficult conditions which we are currently experiencing during the pandemic lockdown the service and MOT process was well organised and efficient, and timings were clearly signposted.

Service

Completely competent

Service

Kept me well informed and all went very smoothly.

Service

Great service provided by the employees especially Louise Parsons

Service

Completed work required to a high standard

Service

Efficient, kept up to date. Really good covid security too

Service

did what said would do

Service

Considerate staff

Service

Service and MOT were completed as normal with no issues at all. I was given a completion ETA at drop off and this was very close.

Service

Again to me BMW is a quality brand I've a couple of cars and several motorbikes

Service

Brilliant service from the whole team

Service

Very satisfied, we have been dealing with Kyle Clarke for the last few years he is always professional and willing to help, goes the extra mile. A pleasure to deal with.

Service

Well what can I say 5 star all the way

Service

Smooth operation from drop off to collection.

Service

Excellent service!

Service

Given the limitations of Covid, the operatives did a fine job in handling my visit ensuring that maximum protection was offered to me while carrying out the service work.

Service

I would have given full marks had my car been cleaned as promised. It was as muddy as I handed it over when I picked it up. I found it a bit amusing and I wasn't overly bothered but it did make me laugh.

Service

All went well from sale to collection. Side note - when buying from Mercedes they give you a gift in the boot as a nice touch. Nothing from BMW so I still walk around with a MERC umbrella. Just saying!!

Service

No problems

Service

Excellent service provided.

Service

Very satisfied with the service and extra care taken during Covid-19 situation. The only improvement that could be made would be to provide some external seating for use while customers wait - park benches.

Service

Couldn't fault it

Service

Completely satisfied with the customer service provided by Kyle. I know he will always do his best for me, keeps me fully updated and has earned my trust. I always ask for him when contacting the service desk.

Service

Issue was fixed, clear explanation as to how. Communication was good throughout

Service

service was quick and effective, i was not left waiting and the staff were very pleasant

Service

Good communication, safety conscious, efficient service

Service

They did everything I wanted.

Service

Very satisfied with service experience from coopers norwich .my car was collected on day of booked service from my home and brought back to me same day serviced and cleaned .

Service

Great customer services

Service

Nothing was considered to be too much trouble and every problem I had was dealt with effectively

Service

Efficient service problem sorted in a timely manner

Service

From reception to being well informed via the workshop. First class.

Service

Good service and reasonable price.

Service

Polite staff east to talk to

Service

Quick and easy

Service

Friendly, professional service, very Covid secure with safety in mind for staff and customers. Regular updates to keep you informed.

Service

Car was collected from home and returned on the same day. Received a video of the assessment of the car by the engineer. Georgina Smith,Service Advisor has arranged all the work required and it was a pleasure to work with her.

Service

Exceptional service

Service

Information imparted to me was relevant. Able to see the video sent to me and talk to the service team in regard to works needed and estimated well.

Service

Kept fully informed on progress of work undertaken

Service

no problems with service or service guys

Service

Felt very comfortable in these difficult trading times for everyone

Service

Because I was completely satisfied

Service

Good communication from team

Service

Covid restrictions meant the experience was very different to normal but was safely and efficiently carried out. 8

Service

Was able to repair the vehicle at the original quotation with no surprises. Video evidence where possible was provided which is a great service tool for me.

Service

Communication was spot on.

Service

My car had what it needed plus had a clean and a vac

Service

Just a socially distanced mot so no issues

Service

As above

Service

It was fine after I noticed the telephone instructions by the door.

Service

Service agent made contact the day before, explained the system in place for handing over and collecting the vehicle. Agent very helpful and polite throughout, gave full explanation of work carried out and charges. Technician gave clear explanation.

Service

Overcame difficulties raised by Coronavirus

Service

Got my service and MOT completed with ease despite the pandemic etc

Service

personable and professional service

Service

all good

Service

Because of lock down the car has not been used since it was serviced

Service

Good customer service, thorough vehicle inspection and condition report as well as the MOT test.

Service

Given the difficult situation re COVID everything was well organised and effecient.

Service

Investigated my problem, and assured me all was well.

Service

very satisfied with the buying experience,would of given top marks but,for the pandemic which prevented me from attending the the showroom,all proceedings carried out over the phone.

Sales

There was no hassle or problems. Everyone was professional and knew there job

Sales

Easy, well communicated processes and a good deal to boot.

Sales

updated about the progress

Sales

Very helpful and understanding BMW made me feel welcome and a happy customer

Sales

Delivery took a few days everything all went very smoothly.

Sales

Easy to deal with. Relaxed. Can't ask for anything else.

Sales

Friendly and professional service. Excellent communication

Sales

Well I'm completely satisfied

Sales

Cannot fault the team at all

Sales

Just simple and effective

Sales

It was very good. It would have be great to be able to take the car out for a test drive and drive it out of the show room but this was out of all our hands. The experience provide given the situation was great

Sales

It was always going to be a very different experience with the COVID restrictions but I feel like James made the whole process very easy and stress free.

Sales

James was very attentive throughout the process and found me a great car that fitted my budget.

Sales

Obviously given the times it was a click and collect service. James kept me well informed as to the progress of where my car was etc.

Sales

Confident in Eleanors ability to deal with any query or problem

Sales

Excellent communication throughout the process

Sales

Under current COVID guidelines we couldn't test drive or view a similar model but was spot on with choice and model spec When collecting our new car had great customer service

Sales

From the initial phone call made re purchasing a new BMW & doing a trade in, to the actual hand over was so easy & uncomplicated. I was kept informed The whole time with regards to the appraisal & money transaction. all very professional.

Sales

We still got the excellent BMW experience from Liam at handover, even though we had to do it outside because of the COVID restrictions. It was still made an exciting moment, and we were made to feel very valued!

Sales

Very satisfied with the whole experience Jake went above and beyond with sending me videos of the car

Sales

Despite the difficulties of the closures due to the virus staff were always available to talk or respond to emails and collection of my new car was very smooth

Sales

Great service as usual from Chris Mayes and Simon Parkinson. This is my third new car from this tam and they look after me very well, not only at the point of sale but throughout my ownership.

Sales

Nathan kept in touch during our 6 months wait

Sales

Have used local dealership for many years and the purchase of the new car was carried out to the same high standard that have previously experienced. Purchase and delivery of the car was handled by Gavin O'Grady who performed impeccably.

Sales

Every thing was done to their best in these difficult times.

Sales

The personalised service I received from start to finish was excellent. All of the team at Coopers in Norwich have a very professional approach and no matter who you deal with, you come away feeling that you are the only customer they have that day!

Sales

All set out well even during the challenging times we are in. It did not detract from the excitement that picking up your new car should.

Sales

Nathan was very good from start to finish, he called when he said he would, explained everything in detail and the transaction was completed fully in just less than a week.

Sales

There were a few hoops and hurdles because of the covid situation, not being able to see or test drive the car etc, but with some assurances from the sales team we got the car we wanted

Sales

It was seamless exchange of vehicles and very happy with the member of staff who I dealt with.

Sales

Very satisfied with bmw , kept me informed of what was going on, and delivery was very very smooth

Sales

The only thing which detracted from the experience was outside of anyone's control in as much as the handover took place during lockdown. Other than that the experience was what i have come to expect from Cooper BMW Norwich, specifically James Albon

Sales

Great deal. Great service. Great product.

Sales

Couldn't have asked for a better service from the sales team.