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Only a Mot this visit but with a full visual check always keep myself satisfied the car is safe and sound
The MOT was efficiently and quickly executed, plus giving the health check on lthe car. The only downside was they were unable to pick up my car and return it to me.
Easy to book, kept informed about what was required to do in my vehicle
Cannot fault the standard of service and making it a personal experience from a 100% committed staff
Great communication and a friendly service. Would always recommend
Good value for money servicing.
Car went through M.O.T and health check helpful for the future
So far there has been no problems with arrangements and getting the job done.
No issues and very quick and polite
very helpful staff
No problems good service
All staff excellent professional and helpful
MOT & Service went according to plan...In fact a lot quicker than I had anticipated which was nice. Coffee machine worked well. Staff were helpful and friendly
Very knowledgeable people worked carried out as instructed.
Efficient service in a reasonable time frame. I would have preferred to sit in a waiting area whilst the service was undergone but this was a minor issue.
The car was booked in for a service and mot but only required mot told straight away
Found the problem, fixed my ABS and got me back on the road at very short notice to get to my meeting in Essex.
Work always carried out on time and at a reasonable price
Easy to make my booking and at a time convenient to myself... Trust the dealer to carry out a high level of work as they have done since the car was purchased from them.
The admission of my vehicle for rectification was received and dealt with effectively and very reassuring of the attention given.
Very pleased with service provided
Given explanation of possible causes of fault with cost estimates, kept informed of progress and diagnosis, faults rectified in timely manner vehicle returned clean and undamaged, all members of service team professional and courteous.
First class service from the whole team , as always.
Service department were very helpful
Vehicle collected and delivered after MOT, effortless experience and a healthcheck and valet added without charge
Just a great service all round, I explained that I needed to be somewhere so would need the car back by 3pm, I suggested not washing the car to give the techs time. The works was completed and the car returned to me in time and they'd still managed t
Very quick and very pleasant staff
Delivered exactly what I requested
Staff very friendly and no complications
Very pleasant experience polite staff prompt service
Staff on the day were excellent and made the experience very easy. Good enough to loan me a very nice courtesy vehicle too.
Managed to fit in my MOT early so I didn't need a hire car.
Nothing was too much trouble
Because you fixed my car without any fuss.
did what they were supposed to do and offered to wash car as well.
Good effective and efficient service experience.
I was entirely happy with my service experience which is what I expect from BMW. We have service plans for 2 of our 3 cars.
Car picked up on time and returned on
The maintenance works that was done on my car was very good
Good customer service and car done on time.
Excellent staff and service
The job was done while I. Waited
service was very good
Staff go out of their way to give good customer service
Work completed to my satisfaction
Great service, collected the car from the house, took it away completed the work and returned it to me. Even sent a video showing the car and any problems / possible problem areas. Excellent service.
As above,Claire was excellent
always polite and seemed very embraced and disappointed in BMW UK's decision Louise was always very helpful at all times
The car passed it's MOT!
Big service delivered on time following a video inspection
Amazing customer service. Always wanting to please.
Quick service and helpful assistant
very good customer service
Very helpful and efficient
No problems very pleasant staff and efficient
5 stars given because excellent service given can't fault them , professional approach and friendly staff throughout . The day went so smoothly from dropping off my car to the courtesy car provided
Very polite staff that always try to accommodate any issues
I am very happy with the service received no requests due to Covid situation and my personal circumstances with regards to shielding were adhered to new problems very happy
Everything was addressed without any fuss.
The reports on my car were clear and to the point My car was delivered back to me when i was promised it The follow up by the after care Manager (Mark Small) was brilliant and helpful The lady who dealt with my car( called Elaine or Clare-great)
My car was collected and brought back looking brand new after its MOT, being spoilt or what?! Any work needed is always explained + discussed beforehand, confident that no unnecessary work would be done just for profit and trust is a precious thing.
the staff were friendly, efficient polite and professional the service was thorough and the car is going better than ever they even found me somewhere to wait and work which was much appreciated
Pleasant efficient staff and clear servicing plan without unnecessary extras.
Good communication, car washed on return
Extremely satisfied! This is due to the professionalism of all staff and the overall customer experience that we received. From start to finish I feel that we we're really looked after and made to feel a valued customer by Chris Ward.
Everything was as promised
Good atmosphere, well organised knowledgable people
we called many times and we were always given great service from start to finish
Gavin the sales executive was professional and attentive. At no point did I feel under pressure or dismissed which has happen at other dealership's in the past. He was also informative and had all the relevant information to hand whenever we had to c
The car is as good as expected and advice given on choice of model and spec suited me perfectly
Can't fault the dealer
Gavin O Grady has been fantastic. He has been looking for a M440i for months and came up with the goods. A pleasure to deal with, lovely guy.
The purchase was easy. James kept me informed all the way through to delivery. The whole experience of picking up my new car was exciting and I loved it!! It felt special to me for personal reasons buying this car and the experience enhanced it.
Siobhan was extremely helpful and dealt with my enquiry promptly.
all on time and as promised
My experience was great with bmw
Just so professional and made you feel very special