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ABOUT INCHCAPE NORWICH.

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Mark Ames

Head of Business

Noel Howes

General Sales Manager

Daryl Long

Used Car Sales Manager

Mark Small

Aftersales Manager

Emily Adcock

Local Business Development Manager

Simon Parkinson

Transaction Manager

Andy Waterfield

Transaction Manager

Chris Mayes

Sales Executive

Jason Westgate

Sales Executive

Will Smith

Sales Executive

Gavin O'Grady

Sales Executive

Christina Drabble

Sales Executive

James Richardson

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Only a Mot this visit but with a full visual check always keep myself satisfied the car is safe and sound

Service

The MOT was efficiently and quickly executed, plus giving the health check on lthe car. The only downside was they were unable to pick up my car and return it to me.

Service

Easy to book, kept informed about what was required to do in my vehicle

Service

Cannot fault the standard of service and making it a personal experience from a 100% committed staff

Service

Great communication and a friendly service. Would always recommend

Service

Good value for money servicing.

Service

Very satisfied

Service

Car went through M.O.T and health check helpful for the future

Service

So far there has been no problems with arrangements and getting the job done.

Service

No issues and very quick and polite

Service

very helpful staff

Service

No problems good service

Service

All staff excellent professional and helpful

Service

MOT & Service went according to plan...In fact a lot quicker than I had anticipated which was nice. Coffee machine worked well. Staff were helpful and friendly

Service

Very knowledgeable people worked carried out as instructed.

Service

Efficient service in a reasonable time frame. I would have preferred to sit in a waiting area whilst the service was undergone but this was a minor issue.

Service

The car was booked in for a service and mot but only required mot told straight away

Service

Found the problem, fixed my ABS and got me back on the road at very short notice to get to my meeting in Essex.

Service

Work always carried out on time and at a reasonable price

Service

Easy to make my booking and at a time convenient to myself... Trust the dealer to carry out a high level of work as they have done since the car was purchased from them.

Service

The admission of my vehicle for rectification was received and dealt with effectively and very reassuring of the attention given.

Service

Very pleased with service provided

Service

Given explanation of possible causes of fault with cost estimates, kept informed of progress and diagnosis, faults rectified in timely manner vehicle returned clean and undamaged, all members of service team professional and courteous.

Service

First class service from the whole team , as always.

Service

Service department were very helpful

Service

Vehicle collected and delivered after MOT, effortless experience and a healthcheck and valet added without charge

Service

Just a great service all round, I explained that I needed to be somewhere so would need the car back by 3pm, I suggested not washing the car to give the techs time. The works was completed and the car returned to me in time and they'd still managed t

Service

Very quick and very pleasant staff

Service

Great staff

Service

Delivered exactly what I requested

Service

Staff very friendly and no complications

Service

Very pleasant experience polite staff prompt service

Service

Staff on the day were excellent and made the experience very easy. Good enough to loan me a very nice courtesy vehicle too.

Service

Managed to fit in my MOT early so I didn't need a hire car.

Service

Nothing was too much trouble

Service

Because you fixed my car without any fuss.

Service

did what they were supposed to do and offered to wash car as well.

Service

Good effective and efficient service experience.

Service

I was entirely happy with my service experience which is what I expect from BMW. We have service plans for 2 of our 3 cars.

Service

Car picked up on time and returned on

Service

The maintenance works that was done on my car was very good

Service

Good customer service and car done on time.

Service

Excellent staff and service

Service

The job was done while I. Waited

Service

service was very good

Service

Staff go out of their way to give good customer service

Service

Work completed to my satisfaction

Service

Great service, collected the car from the house, took it away completed the work and returned it to me. Even sent a video showing the car and any problems / possible problem areas. Excellent service.

Service

As above,Claire was excellent

Service

always polite and seemed very embraced and disappointed in BMW UK's decision Louise was always very helpful at all times

Service

The car passed it's MOT!

Service

Big service delivered on time following a video inspection

Service

Amazing customer service. Always wanting to please.

Service

Quick service and helpful assistant

Service

very good customer service

Service

Very helpful and efficient

Service

No problems very pleasant staff and efficient

Service

5 stars given because excellent service given can't fault them , professional approach and friendly staff throughout . The day went so smoothly from dropping off my car to the courtesy car provided

Service

Very polite staff that always try to accommodate any issues

Service

all good

Service

I am very happy with the service received no requests due to Covid situation and my personal circumstances with regards to shielding were adhered to new problems very happy

Service

Everything was addressed without any fuss.

Service

The reports on my car were clear and to the point My car was delivered back to me when i was promised it The follow up by the after care Manager (Mark Small) was brilliant and helpful The lady who dealt with my car( called Elaine or Clare-great)

Service

My car was collected and brought back looking brand new after its MOT, being spoilt or what?! Any work needed is always explained + discussed beforehand, confident that no unnecessary work would be done just for profit and trust is a precious thing.

Service

the staff were friendly, efficient polite and professional the service was thorough and the car is going better than ever they even found me somewhere to wait and work which was much appreciated

Service

Pleasant efficient staff and clear servicing plan without unnecessary extras.

Service

Good communication, car washed on return

Service

Happy

Sales

Extremely satisfied! This is due to the professionalism of all staff and the overall customer experience that we received. From start to finish I feel that we we're really looked after and made to feel a valued customer by Chris Ward.

Sales

Everything was as promised

Sales

Good atmosphere, well organised knowledgable people

Sales

we called many times and we were always given great service from start to finish

Sales

Gavin the sales executive was professional and attentive. At no point did I feel under pressure or dismissed which has happen at other dealership's in the past. He was also informative and had all the relevant information to hand whenever we had to c

Sales

The car is as good as expected and advice given on choice of model and spec suited me perfectly

Sales

Very satisfied

Sales

Can't fault the dealer

Sales

Gavin O Grady has been fantastic. He has been looking for a M440i for months and came up with the goods. A pleasure to deal with, lovely guy.

Sales

The purchase was easy. James kept me informed all the way through to delivery. The whole experience of picking up my new car was exciting and I loved it!! It felt special to me for personal reasons buying this car and the experience enhanced it.

Sales

Siobhan was extremely helpful and dealt with my enquiry promptly.

Sales

all on time and as promised

Sales

My experience was great with bmw

Sales

Just so professional and made you feel very special